Policies
General Policy | Non-Peak
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Deposit*:
Reservations that are cancelled more than 7 days from a scheduled pickup will have their non-refundable deposit applied to a future stay. Any reservation cancelled within 7 days or less of a scheduled pickup is non-refundable and will not be applied to a future stay.
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Transportation*:
Cancelled reservations will have their transportation fee waived.
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Boarding Fee*:
Reservations that are cancelled more than 7 days from a scheduled pickup will be fully refunded less the deposit (see above). Reservations that are cancelled within 7 days or less of a scheduled pickup will be responsible for 50% of the contracted total boarding fee and tax less the deposit (see above).
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Reservation Changes:
Contracts can be modified one time as a courtesy. Additional changes are subject to fees. Requests for early returns of pup(s), that differ from stated time on contract, will be accommodated dependent upon availability. Early returns do not warrant a fee nor do they change the contracted price of stay.
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Right to Refusal:
We reserve the right to refuse services based upon a pup's temperament. This is for the safety of our host families.
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*Holiday & School Break Policy | Peak
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Deposit:
Reservations that are cancelled more than 14 days from a scheduled pickup will have their non-refundable deposit applied to a future stay. Any reservation cancelled within 14 days or less of a scheduled pickup is non-refundable and will not be applied to a future stay.
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Transportation:
Transportation may not be provided on major holidays. Reservations that are cancelled more than 14 days from a scheduled pickup will have their transportation fee waived. Any reservation that is cancelled within 7-14 days of a scheduled pickup will be responsible for 50% of the total transportation fee. Reservations that are cancelled within 7 days or less of a scheduled pickup will be responsible for 100% of the total transportation fee.
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Boarding Fee:
Reservations that are cancelled more than 14 days from a scheduled pickup will be fully refunded less the deposit (see above). Reservations that are cancelled within 14 days or less of a scheduled pickup will be responsible for 50% of the contracted total boarding fee and tax, less the deposit (see above).
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Minimum Stay:
During peak season, reservations must adhere to a 2 night minimum stay.
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- All policies and prices are subject to change without notice and at the discretion of management -
Extenuating circumstances, regarding cancellations, will be considered on an individual basis
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Email us at SuitePups@yahoo.com for our most up to date pricing and information
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